Posts Tagged ‘Apple’

Sporadic

Thursday, February 4th, 2010

About a week ago I commented on how Microsoft would fare against the emerging Apple iPad. Microsoft’s mobile platform has declined in recent years, and while it still remains a solid workhorse for embedded applications it’s no longer the favourite amongst business executives. While Apple, Palm, Blackberry and Android are appealing to the data-heavy smartphone user, Windows Mobile seems to cling on in a variety of special niches such as portable ticketing systems and electronic point of sale.

Windows Media Center: Possibly the cleanest Microsoft UI

Microsoft hasn’t always been wedded to the idea of menus that either drop down or scroll up. Back in 2005 they released Windows Media Center, an application that ran on top of Windows XP. WMC was intended for use as a home entertainment hub, with an iTunes style music interface and video capture amongst it’s features. The original release never really caught on in the UK, with capability being replaced by either the Sky or Virgin Media set top boxes, or by videogame consoles like the XBox.

The interface itself was specifically designed for use on a large widescreen TV and would be controlled by a remote. Options were bright and bold, with information sliding into view. In terms of control, it worked as an opposite to regular version of Windows: slick, clean and uncluttered. It still exists today, available in both Windows Vista and as an improved and cleaner version in Windows 7.

Zune HD: Notice something familiar?

Zune HD: Notice something familiar?

It’s clear that Microsoft have taken cues from Media Center and incorporated them into other products. The Zune HD, a portable media player only available in the US, has all the hallmarks of a device styled by the same team. Despite being the same size as an iPod Touch, the unique style and interface make it unique and desirable. Unfortunately the device is unlikely to hit European shores, as the content the supports many of the functions isn’t available outside of North America. That said, it does seem to indicate that Microsoft is willing to develop embedded operating systems that feel completely different to the standard Windows Mobile interface we’ve been used to.

With both these things in place, you can’t help but feel it wouldn’t be too much of a stretch for Microsoft to develop a superb touch-based tablet interface, either by expanding on the Zune HD or the Media Center technology they already have. There are even hints on the direction they’ll move in, with Seesmic Look being a strong example of what an MS tablet based app would feel like. Add to that the rumours that Microsoft will be announcing a Zune Phone later this month and it begins to feel like potential is building up.

My concern out of all of this is the sporadic nature with which development has happened. It’s taken five years to go from a large screen interface to a personal media player. Will it take the same time again to produce a high quality interface, leaving Apple to clean up in the tablet market? Will Microsoft surprise us with a restyled interface to sit inside the HP Slate? Will the stylus finally make it to the dustbin of history? Chanses are, 2010 will hold all the answers.

Consolidate

Thursday, January 28th, 2010

When I was at University, I used to wear a coat in almost all seasons. It wasn’t because I was studying in a cold climate or because I didn’t own a sports jacket, it was because I needed the pockets. You see, back then there wasn’t this idea of multifunction devices, so I tended to carry a bundle of them with me. My mobile phone, MP3 player, dictaphone, USB keys, GameBoy, PalmPilot and more all sat in this coat like some kind of plate armour, just in case I needed then. Some geeky girls that I knew had a similar problem;their handbag would open to reveal some kind of Borg nest, a huge knot of cables and small plastic boxes.

Nowadays life is somewhat simpler. I wear a jacket and carry around an iPhone and a Palm Pre, one in each pocket. My music, photos, games and internet all fit into a single device that pretty much encompasses my personal life, while the other one holds everything I need for my work. Technology is moving from devices that perform a single function to those that are multi-purpose – after all, why buy, carry and maintain several devices when one will do the job?

Apple iPad

Yesterday Apple announced the iPad, their new tablet computer. Designed to fill the gap between a smartphone and a laptop computer, their goal was to create a new device with a small set of core strengths. These start off with web browsing and email, but head into directions such as e-books, movies and other forms of entertainment. There’s even a productivity suite in the form of iWork, providing the capability to show and edit presentations, spreadsheets and documents.

There’s also been a lot of early criticism of the device, much as there was with the launch of the original iPhone. It doesn’t handle voice calls, it doesn’t support Flash, it doesn’t have a camera and it doesn’t support multitasking. While some of those are fair, it’s worth cutting beyond the surface and looking at the strategy behind the device and how it’s likely to evolve.

Barnes & Noble Nook

The B&N Nook: Crowding the Kindle?

The easiest one is the comparison to e-book readers like the Amazon Kindle. The latest Kindle DX is priced at $489 and is arguably designed with a primary purpose of showing books. This means that if you want to carry around your book collection, the Kindle needs to be in your bag alongside your laptop and other gadgets. The iPad starts at just ten dollars more, and yet is in full colour. Amazon are already facing competition in the marketplace from a number of competing e-ink readers like the Nook from Barnes & Noble. There’s also a huge number that were announced at CES, all competing on just that single function. From a strategic point of view, it makes more sense to bundle books with other capabilities than it does to compete directly with an established device.

It’s not designed for use as a phone. The Kindle doesn’t support it, while it remains to be seen if the upcoming Android tablets will. Besides, anyone who remembers the Nokia N-gage will recall what it feels like to hold a generously proportioned device to your head. Yes, most of us have headsets these days, but it’s the feel of the thing. Besides, wouldn’t it be annoying if you’re in mid-flow typing out a blogpost or similar, when suddenly the application minimises just because someone’s calling you? There’s already talk of VOIP applications such as Skype making their way from the iPhone to the iPad, but I see this more as a mobile internet (like the Nokia Booklet 3G) than a mobile phone.

The lack of support for Adobe Flash may well be a problem to some. There are concerns that some Flash apps can be a resource hog (Zynga’s Farmville being a typical example of an app that grabs your browser and refuses to let go), while others may represent security risks (Twitter recently disabled some Flash widgets due to a security problem). Developers also now have a range of other creative elements such as Javascript, CSS and HTML5 in order to make websites more dynamic. Don’t forget, Apple also have their own video and audio codecs, and it’s possible that the iPad and iPhone will be used to drive support of these formats.

The inclusion of iWork for just under $10 doesn’t just offer a basic productivity suite, it also doubles up as a statement of intent to developers. By showing that the iPad can be used for business related tasks, developers are encouraged to consider what other work related apps would be suitable. The demo of Brushes at yesterday’s keynote really emphasised this direction of looking at how existing tasks could be redesigned to run on a tablet. I’m hoping for a lot of interesting software to come from this, from advanced blogging software to some creative design and project management tools. Pitched properly, this could become a strong collaborative tool and replace the netbook or laptop for small client meetings. Again, it makes strategic sense – Apple have obtained a chunk of consumer apps, but really want to stimulate growth in more business oriented directions.

Probably the biggest disappointment for mass media was the absence of an out-of-the-box newspaper or magazine subscription service to sit alongside iBooks. I’ve no doubt that it’ll happen – the New York Times demonstration shows as much – but I think they’ll have to work a touch harder to get a solution that works in an integrated way. There may well be demand for subscription based services, but publishing houses may well need to rally together in order to launch a service that consumers will buy in to. The presentation mechanism is mostly there – all that remains is delivery and pricing.

Looking on, what can we expect to see in the iPad’s future? I think that sooner or later some camera management capability will arrive, either in the form of a clip-on camera or by using Bluetooth to pair with a camera and support direct image capture and manipulation. I think we’ll also see advanced collaboration tools to allow owners to cluster together and share content through simple gestures. I also think that iBooks may even open up as a self-publishing mechanism, allowing authors to produce their own books, guides and manuals for sale on the platform.

HP Slate

The HP Slate: Fresh interface needed?

The big losers out of this are the other tablet manufacturers. Google’s Android OS may provide great access to all of their services, but there’s still a gap when it comes to managing and providing access to a large amount of entertainment. That said, by licensing Android out to manufacturers, Google effectively minimises their own risk. Devices like the JooJoo now feel dead in the water, while the HP Slate may struggle due to the Windows 7 interface. Just like with Windows mobile phones, we may see the Slate emerge with an overlay interface to make it easy to use. Netbooks will still survive – as Steve Jobs said they’re just smaller, cheaper laptops.

The other big loser out of this is Adobe’s Flash technology. After being the mainstay of interactive and elegant applications on the Internet for a number of years and providing t he technology behind services like YouTube, it finally seems that the end may be approaching. Google are working on their own streaming video technology that will perform natively in the browser, while tools such as AJAX are encroaching on another front. Security conscious surfers and those with adblocking software routinely block Flash objects. It may well be in a few years time that Flash starts to fade from our screens in the same way that Real Media has.

Maintenance

Wednesday, January 20th, 2010

iPhone: Complex kit

I’ve recently handled a number of queries from friends and family about problems with their iPhones. These issues can be as simple as the battery indicator not updating. They can also be as serious as the phone not waking out of standby to alert you of an incoming call, or refusing to charge or sync when docked. While some problems can be ignored, others can make the phone unusable.

The good news is that in all the cases I’ve seen, the iPhone has been easy to fix without any professional help or even opening the device.

Symptoms that I’ve seen include:

  • Refusing to charge, either when docked for syncing or plugged directly into the mains
  • Refusing to sync when docked
  • Not updating battery/signal strength
  • Apps not loading, or attempting to load then crashing
  • Not receiving incoming calls
  • Not receiving text messages, or the receipt being delayed

Notifications: They all add up

The reason for all these problems is usually straightforward. Almost all phones have two halves – a radio side which manages the network connection and a user interface side which controls how you interact with the phone. As smartphones become increasingly powerful, the software they run grows in complexity. They behave more like mini-computers than simple mobile phones, running a range of apps developed by third parties. They can accept incoming connections and push notifications. All of these require a slice of the phone’s limited resources to use

If a phone runs out of resources it might not be able to handle a request. This request might be an incoming call or message, a push notification, a charging signal or launching an app. You can try to free up resources by pausing the music player or closing some web pages. This isn’t always effective – you might be using an app that has a memory leak, meaning that resources are never freed up when the app is closed.

One advantage the iPhone 3GS has over the 3G and original iPhone is the internal memory available. The 3GS has 256MB of internal memory, compared to 128MB in the 3G and classic iPhone. As a result resource conflicts should in theory occur less often on the newer 3GS.

Power cycling: a hidden trick

The solution is probably what you’d expect if you were dealing with a regular computer – in most cases simply switching it off and on again will do the trick. There are two ways you can do this:

  • Hold down the power/lock button for about 5 seconds. A “slide to power off” button should appear. Switch the phone off, then switch it back on once it has finished shutting down
  • If the “slide to power off” button does not appear, hold down the power/lock button and the home button (the one with the square on it) together for about 10 seconds. The phone should shut down instantly. You can then use the power button to restart the phone normally.

There are also some steps that you can take in order to keep your phone running smoothly and should be part of your regular maintenance cycle.

  • Restart the phone to clear out any memory leaks. You should look to do this at least once a month.
  • Be ruthless about push notifications and deactivate the ones you don’t really need.
  • Regularly clean out the emails you have stored on your phone, archiving them offline if you need to.
  • Remove apps that you’re not using, or tried once but never re-used. You can keep them in iTunes in case you want to use them again.
  • Track your app usage – if you continue having problems, it might be down to an app you commonly use. Try to narrow it down from your usage patterns and feedback the app has received on iTunes and elsewhere
  • Try not to have too many web pages open – close down the ones you’re not using.

It’s worth pointing out that these aren’t faults with the iPhone. The issues it faces are the same as with any other complex computing device that runs third-party apps. Recognising it as such, instead of the more simplistic mobile phones we’ve grown up with, helps to shape how we keep the device running smoothly. Just like with a computer, persistent problems may be an indication of needing to restore the phone from a backup or even reformat it completely to factory defaults. You may have a hardware fault, in which case it’s well worth going back to either the store you bought it from or your local Apple store. Hopefully though, these tips above will help you in being able to eliminate most of the common problems.

Balance

Monday, January 11th, 2010
Google Nexus One

Ever heard of the phrase “end-to-end”? It’s what service providers use when trying to test out new products that they’re looking to bring to market. They test out every step of the process, be it order fulfilment, streaming entertainment or real-time data services. Part of that process is about catching the weakpoints and improving them, but it’s also about ensuring that adequate customer support mechanisms are there in order to catch things when they go wrong. Your perfectly designed product may start to fall apart when unexpected system behaviour creeps in, especially if the interactions between systems are complex and non-trivial. It’s therefore surprising when a firm seems to have dropped on this.

It became inevitable that Google would release the Nexus One once the period of “dogfooding” was completed. I’ve heard it more eloquently put as “drinking one’s own champagne”, but the process is the same. It may have been that this was little more than a holiday gift to its employees, as there’s little time to test anything between it starting on 12th December and going on sale on 5th January, especially with Christmas in the middle.

On paper the Nexus One has all the makings of a great phone. An OLED touchscreen, noise cancelling microphone and full speech-to-text tick a fair few boxes, along with a 3D capable display and turn by turn navigation. There is the glaring omission of multitouch and the limitation of only 512MB being made available for app storage, but on the whole it’s a solid package. Where things start to come unstuck is in the overall “service wrap”, or how you’re looked after as a customer once you have it.

As Google is selling the phone directly to customers, the margin of responsibility has become blurred. Early indications are that Google, htc (the manufacturer) and T-Mobile aren’t clear on the structure of this relationship themselves, with customers being the ones losing out, both with reception issues and ordering/storefront problems. Unsurprisingly there’s been a bit of a backlash from this, with some consumers feeling bitter about forking out $530 for a device that costs $174 to make.

Google are learning the hard way just what it means to have your name on the hardware, and how having integrated support for that hardware is important.It’s for this reason, above the technical considerations, why going for an iPhone or Palm Pre may be a more sensible choice at present. The bleeding edge is exactly that, with various improvements required before that edge becomes dulled. That said, there’s no reason why this is a bad thing for Google, Apple, or the smartphone market in general.

The competition between Google, Apple, Palm and RIM is certainly a good thing for the smartphone marketplace, and for consumers in general. With it quality should go up, while the price of this advanced technology should go down. Firms like Motorola who plan to use Andriod for all their future devices may feel threatened by Google’s stance. This may provide Microsoft with an opportunity to move back into the game when it releases Windows Mobile 7 later this year.

A gap is also emerging between smartphones such as Apple, Palm and Andriod, and those made by other firms such as Nokia, Samsung and LG. While the low-tech and low end area of the market can be a legitimate place to target, it’s usually where handset margins are squeezed. Traditional phone manufacturers need to be wary about being squeezed into this space by newcomers dominating the smartphone end. Richard Scoble probably has the right idea when he says that there is more likely to be competition between the web-friendly smartphone sector and the boxed-in group in the middle of the market. These phones with Facebook and Twitter apps “built-in” are likely to be squeezed out of the market as smartphones move to the middle-range.

Retail

Wednesday, March 18th, 2009

During the previous week Apple’s been at the forefront of my mind. Some of it’s good, particularly with the iPhone updates (which I’ll come on to later), but a lot of it’s not been so great. It’s a shame really, as Apple are trying to convert people like myself who have been firmly wedded to PCs since the year dot and don’t really want to move to something unfamiliar. But I’m currently in the market for a new gaming laptop (nothing special, just some simple MMO/RTS stuff), so I thought that I’d give them a shot.

It was with some nervousness that I reached the Apple Store in Regent Street, London. I’d heard a lot about the place from Stephen Fry’s twitterings about the place, and was hoping to find someone on-hand to take me through the various machines on offer. I’d been willing to give Apple another chance after I started using an iPhone in the middle of last year – a phone that I’m incredibly pleased with and find an absolute joy to use. I’ve tried many Nokias, Motorolas, Samsungs, Sony Ericssons and so on but find the little touchscreen device the best one I’ve ever used. I guess that my expectations had been set high from that – after all, if a firm can get something so right on a phone, surely they can manage something as simple as a retail experience?

Well, in a word, no.

The first thing that struck me was the layout of the place. On each side of a central staircase were rows of high wooden tables, each laden with Apple kit tethered so as to prevent it escaping out of the front door. Next to each item was a small card informing you of the name of the item you were looking at and how much it would cost to walk away with one, but little else besides. The biggest problem though was being able to actually use one of the machines. Although there were banks and banks of them, every single one was in use. And the users didn’t appear to be ones considering a future purchase, as almost all of them seemed to be plugged into Facebook. I briefly thought about the potential chaos that could be made from the tactical installation of keylogging software, but quickly dismissed it as I attempted to gain the attention of a turquoise clad expert to show me the ins and outs of Mac OS X. Alas, a couple of attempts to engage one of the Apple sales team resulted in abject failure. Crestfallen, I beat a hasty retreat to a nearby Starbucks where I discussed with those with me about the state of retail today. Needless to say, it’s unlikely I’ll be purchasing a Macbook this year.

My other experience with Apple this week was about the iPhone 3.0 software update that’s due to hit our phones sometime in the Summer. While I’m really glad about the inclusion of new features such as Bluetooth Stereo (finally my Motorola S705 has a purpose again) and MMS, I’m a bit concerned about the new micropayments system that’s being brought in. This new system basically means that applications will be able to allow you to make purchases from within the application. There’s a couple of uses for this, from an episodic game that allows you to buy more levels or content online, through to games like The Sims that could provide you with an in-game catalogue of items that you could pick up for a few pence. It also means that developers could release one version of a game for both trial/demo and full versions, with the user making a micropayment in order to enable the full game. But, like with anything else that requires me to fork out cash, I’ve got some concerns about the approach. I’m wondering how easy or hard it would be for an application to spoof an iTunes login page and harvest your details as well as taking a payment for the content you wish to unlock. More than that though, I’m wondering how it’ll impact the shopping experience. Currently I know how much I’ll pay for an app, as it’s all done up front. The nightmare scenario I can see coming is an app that costs a tiny amount to buy, but has some astronomical micropayment costs associated with it. In this regard, the costs need to be clearly presented up-front on the iTunes store, or it’ll be a riskier business for consumers. All that said, it may be that this can be used for subscription based services as well. If it can, this paves the way for MMOs to finally make their way onto the platform.

In both tales today, there’s a common theme: Retail is Detail. It’s an old adage that I picked up when working at an electrical goods retailer when I was young. and it’s still valid today. And although the giants of Cupertino may produce some absolutely fantastic kit, if they can’t get people to sell it then it’s a wasted effort. In the current climate, being able to convert visitors to your stores into sales is absolutely crucial. And while having an open door policy may get people in the door, it’s meaningless if all you’re doing is taking them to Facebook instead of the till.


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