When I was at University, I used to wear a coat in almost all seasons. It wasn’t because I was studying in a cold climate or because I didn’t own a sports jacket, it was because I needed the pockets. You see, back then there wasn’t this idea of multifunction devices, so I tended to carry a bundle of them with me. My mobile phone, MP3 player, dictaphone, USB keys, GameBoy, PalmPilot and more all [...]

I’ve recently handled a number of queries from friends and family about problems with their iPhones. These issues can be as simple as the battery indicator not updating. They can also be as serious as the phone not waking out of standby to alert you of an incoming call, or refusing to charge or sync when docked. While some problems can be ignored, others can make the phone unusable. The good news is that in [...]

Ever heard of the phrase “end-to-end”? It’s what service providers use when trying to test out new products that they’re looking to bring to market. They test out every step of the process, be it order fulfilment, streaming entertainment or real-time data services. Part of that process is about catching the weakpoints and improving them, but it’s also about ensuring that adequate customer support mechanisms are there in order to catch things when they go [...]

I remember reading a tweet recently from someone about how the internet was evolving from standalone websites that function independently from each other, and towards a collection of service and content providers interlinked through shared APIs and XML. It’s already possible to see it in action in various locations across the web – the popular website Mashable contains a good amount of coverage on how new products are emerging that are powered by these new [...]

During the previous week Apple’s been at the forefront of my mind. Some of it’s good, particularly with the iPhone updates (which I’ll come on to later), but a lot of it’s not been so great. It’s a shame really, as Apple are trying to convert people like myself who have been firmly wedded to PCs since the year dot and don’t really want to move to something unfamiliar. But I’m currently in the market [...]