Balance

Ever heard of the phrase “end-to-end”? It’s what service providers use when trying to test out new products that they’re looking to bring to market. They test out every step of the process, be it order fulfilment, streaming entertainment or real-time data services. Part of that process is about catching the weakpoints and improving them, but it’s also about ensuring that adequate customer support mechanisms are there in order to catch things when they go [...]